Support Center

  • Phone 515-271-3001
  • Password Help
  • Submit a problem
  • Walk-in Visits: Lower level of Carnegie Hall.
  • Spring Break Hours
    03/16 – CLOSED
    03/17-03/21 – 8:00am – 4:30pm
    03/23 – Normal Hours Resume
  • Regular In-session Hours:
    M-F 8a-6:30p
    Su 11a-7p

The Support Center provides assistance with passwords, general technology questions, solving software, computer and network related problems. Call or stop by the Support Center if you have any questions! We can be reached at 515 271 3001, and are in the lower level of Carnegie Hall (directly West of Old Main).

Visit the Password Gateway to change your password. After changing your password at the gateway it may be necessary to update applications that have the password stored or saved.

The support center has a updated phone system which can handle multiple callers at once. For a detailed map of options please follow this link.

  • Room related emergencies during teaching should be reported by calling 3001 and selecting option 1 to ring the classroom response team.
  • After hours campus wide outages should be reported by calling 3001 and selecting option 2

Site specific technical and user support services for faculty, classrooms and labs are also provided by IT staff support located in each academic college or school.