Client Back-up Services

OIT offers backup services to Drake owned desktops and laptops using Retrospect to copy your documents on both Windows and Macintosh computers.

What is backed up?
  • Desktop
  • Documents / My Documents
What is excluded?
  • Movies folder
  • Music folder
  • Any single file that is greater than 2gb (gigabytes)
  • Any music files with the extension .m4a
Note: If you have large video, audio, or special needs please contact the Support Center at 515.271.3001 to schedule a backup consultation and needs analysis.
How often?
  • Backups run daily, for computers on campus connected via Ethernet.
    NOTE: Wireless must be turned off for successful backups to complete
  • To confirm successful backup it is important to check often for recent backups. Backup status is difficult to monitor centrally. If you need assistance please contact the support center at 515 271 3001
How many backups are kept?
  • The last 2 successful backups are kept
How do I check the status of the last backup or see if retrospect is installed?
Directions to check Retrospect 
MAC |  PC

  • To confirm successful backup it is important to check often for recent backups. Backup status is difficult to monitor centrally. If you need assistance please contact the support center at 515 271 3001
How do I request retrospect?
To request backup services contact the support center at 515 271 3001 or send us a email at supportcenter@drake.edu NOTE: Some schools provide their own seperate backup solutions, these schools include:

  • Law School (Contact Shawn Madsen, 515 271 4963)
  • College of Business (Contact Dan Sloan, 515 271 3705)
  • School of Education (Contact John Wood, 515 271 3914)