Category Archives: NewsSubscribe

Outlook web client search bar issue impacting some Mac users.

We have been seeing issues with some Mac Firefox and Safari users being unable to click in the search bar.  It appears that this is due to a new release of OWA that Microsoft has started pushing out.  Microsoft is … Continue reading

Categories: News

Spam Warning: Drake University, New Message

There is a fake spam email that was sent to campus earlier this morning. Please delete this email and do not follow any links in the email. If you have entered any information via this email link, please immediately reset … Continue reading

Categories: News

COMPLETE: Blueview Maintenance moved to Monday 4/14 between 10-11pm

As of 10:53 Blueview maintenance is completed. Thank you! On Monday, 4/14/2014, blueView will be undergoing emergency maintenance from 10pm-11pm. During this time service will be unavailable or intermittent.

Categories: News, Outage

Blackboard reboot scheduled for Sat, April 12th

Blackboard will be unavailable briefly on Saturday, April 12th from 6:30 am to (approximately) 6:45 am to clear the Java cache and reboot Blackboard server. Rebooting the Blackboard server is a temporary fix and in response to the BB outage … Continue reading

Categories: News, Outage

Crocdoc issue resolved

The issue with Crocdoc (document upload) in blackboard has been resolved. If you still experiencing trouble please try clearing your browser cache. If you are still experiencing trouble please contact the support center.

Categories: News, Outage

Crocodoc Tool in Blackboard is currently unavailable

Blackboard has identified a widespread issue with the Crocodoc tool.  You may receive an error like this: “Whoops! An error occurred while viewing this page.” Blackboard is actively working on a solution.  Please watch this space for updates.

Categories: News

Blackboard Restored

This morning (Thursday, April 3rd) at 8:41 am to 9:15 am, Blackboard was extremely slow and needed to be restarted due to a Java/memory issue.  Blackboard is functioning properly again.  IT is working on determining the root cause of the … Continue reading

Categories: Classroom Technology, Hardware & Software, LMS Blog, News, Outage, Services, Software, Teaching & Learning with Technology, Tools, Uncategorized

Root cause detail on tuesday’s outage

The outage that caused blueview to be unavailable to campus on Tuesday morning was triggered by a certificate issue on a device that manages traffic, which caused a caching problem in blueview. Going forward we have additional documentation and processes … Continue reading

Categories: News, Outage

Blueview Services Restored

We have resolved the blueView issue and services are now restored. We will also be following up with a root cause analysis to identify proactive and preventative measures.

Categories: News, Outage

Outage Update

Blackboard is back up, and we are still working with the BlueView vendor Ellucian to restore service. We currently have a sev 1 incident open, and we will post additional information as it is available.

Categories: News, Outage