Category Archives: NewsSubscribe

Update on Java v7u55 causing issues with Blackboard tools

Updating computers to the latest version of Java (7u55) will cause errors inside Blackboard Chat and Virtual Classroom tools.  This is a known issue with Blackboard Support and some people have reported issues with Math Editor as well.  Until a … Continue reading

Categories: Classroom Technology, Communication & Collaboration Tools, Faculty, Hardware & Software, LMS Blog, News, Software, Students, Teaching & Learning with Technology, Tools, Uncategorized

Resolved: Error on papercut.drake.edu

Update: The issue has been resolved. We are working to resolve an error with the login page on papercut.drake.edu and will post more information as it is available. Update: most browsers should be able to add an exception  or click … Continue reading

Categories: News, Outage

What you need to know about the ‘Heartbleed’ bug

On April 7th, a security flaw known as Heartbleed was publicly disclosed in a piece of software that the majority of secure websites (those starting with ‘https’) use to encrypt personal information in an attempt to secure it.  When exploited, … Continue reading

Categories: News

Safe Assign Update and Outage on Sat. 4/26th

SafeAssign central services will undergo maintenance that requires a service outage on Saturday, April 26th at 9:00am – 11:00am CST, which means Blackboard will be accessible but Safe Assign plug in will be down.  If people need to use Safe … Continue reading

Categories: Classroom Technology, Faculty, Hardware & Software, LMS Blog, News, oitservices, Outage, Software, Students, Teaching & Learning with Technology, Tools, Uncategorized

Support Center Closed Sunday, April 20th

The Support Center will be closed Sunday, April 20th 2014. Normal Hours will resume on Monday morning at 8am.

Categories: News

Information about issues inside Blackboard tools when computers update to the latest Java v7u55

Updating computers to the latest version of Java (7u55) will cause errors inside Blackboard Chat and Virtual Classroom tools.  This is a known issue with Blackboard Support and some people have reported issues with Math Editor as well.  Until a … Continue reading

Categories: Classroom Technology, Communication & Collaboration Tools, Faculty, Hardware & Software, Information Security, IT Security, LMS Blog, News, oitservices, Services, Software, studentinformation, Students, Teaching & Learning with Technology, Tools, Uncategorized

Some Drake email being marked as spam in google

We have identified an issue where some Drake email being sent to gmail accounts is being marked as spam. Update: Due to the recent phishing email and some spam being sent out from those accounts, google has marked Drake as … Continue reading

Categories: News, Outage

Blackboard maintenance every Saturday morning

Blackboard will be unavailable briefly Saturday, April 19th from 3:00 am to 3:15 am while IT reboots the server for weekly maintenance. Going forward, Blackboard will reboot every Saturday morning at 3:00 am CST until a definite solution is determined.  … Continue reading

Categories: Classroom Technology, Communication & Collaboration Tools, Faculty, Hardware & Software, LMS Blog, Mobile Support, News, oitservices, Outage, Services, Software, Students, Teaching & Learning with Technology, Tools, Uncategorized

Outlook web client search bar issue impacting some Mac users.

We have been seeing issues with some Mac Firefox and Safari users being unable to click in the search bar.  It appears that this is due to a new release of OWA that Microsoft has started pushing out.  Microsoft is … Continue reading

Categories: News

Spam Warning: Drake University, New Message

There is a fake spam email that was sent to campus earlier this morning. Please delete this email and do not follow any links in the email. If you have entered any information via this email link, please immediately reset … Continue reading

Categories: News