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Support Center Closed Sunday, April 20th

The Support Center will be closed Sunday, April 20th 2014. Normal Hours will resume on Monday morning at 8am.

Information about issues inside Blackboard tools when computers update to the latest Java v7u55

Updating computers to the latest version of Java (7u55) will cause errors inside Blackboard Chat and Virtual Classroom tools.  This is a known issue with Blackboard Support and some people have reported issues with Math Editor as well.  Until a … Continue reading

Some Drake email being marked as spam in google

We have identified an issue where some Drake email being sent to gmail accounts is being marked as spam. Update: Due to the recent phishing email and some spam being sent out from those accounts, google has marked Drake as … Continue reading

Blackboard maintenance every Saturday morning

Blackboard will be unavailable briefly Saturday, April 19th from 3:00 am to 3:15 am while IT reboots the server for weekly maintenance. Going forward, Blackboard will reboot every Saturday morning at 3:00 am CST until a definite solution is determined.  … Continue reading